Withdrawal & Refunds

In short

Your reading is digital content delivered immediately after purchase. At checkout you expressly agree to immediate delivery and acknowledge that you thereby lose your right of withdrawal. If something goes wrong with your delivery, write to us and we will make it right.

Right of withdrawal

If you are a consumer in the European Union, you have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period expires fourteen days from the day the contract is concluded.

To exercise the right of withdrawal, you must inform us (Nicolo De Pascalis, Celestia, Ubierweg 5, 53909 Zülpich, Germany, email: hello@mycelestia.app) of your decision to withdraw from this contract by a clear statement (for example, an email). You may use the model withdrawal form below, but it is not obligatory. To meet the withdrawal deadline, it is sufficient to send your communication before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we will reimburse all payments received from you without undue delay and at the latest within fourteen days from the day we are informed of your decision. The reimbursement uses the same means of payment you used for the original transaction, unless expressly agreed otherwise; you will not incur any fees as a result.

Early expiry of the right of withdrawal

The right of withdrawal expires once we have begun delivering the digital content, after you have expressly agreed that delivery may begin before the end of the withdrawal period and have acknowledged that you thereby lose your right of withdrawal. You give this consent by ticking the checkbox on the order page, and we confirm it in your order email. Since your reading is delivered immediately after payment, the right of withdrawal normally expires at that moment.

Problems with your order

If your reading did not arrive, cannot be opened, or was created with a technical error, contact us at hello@mycelestia.app. We will resend it or, if we cannot fix the problem, refund you. Our payment provider may also issue refunds under its own customer policies.

Our 30-day guarantee

In addition to your statutory rights, we offer a voluntary satisfaction guarantee: if your reading isn't for you, email hello@mycelestia.app from the address you ordered with, within 30 days of your purchase, and we will refund you in full. No questions asked. One refund per customer. Once refunded, access to the reading link ends. Refunds are issued to your original payment method through our payment provider. This guarantee applies to all Celestia readings and reports.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: Nicolo De Pascalis, Celestia, Ubierweg 5, 53909 Zülpich, Germany, hello@mycelestia.app I hereby give notice that I withdraw from my contract for the provision of the following digital content: Celestia Personal Reading Ordered on: Name of consumer: Address of consumer: Date: